They pivoted to cloud-only they can't maintain separate full desktop software. I can sorta understand their perspective on this though. They sold a document digitizing solution that was a scanner and digital filing cabinet with OCR. The third thing is that they didn't sell scanners. The worst part is I couldn't even use the service I was forced to pay for since I'd just be uploading more data that would inevitably be inaccessible to me. I'm just out a chunk of money I couldn't really afford. I did submit a case, but they never responded back to the emails except to say they tried to reach me. Granted, this is partially my fault because they did send a reminder notice but I still forgot. The second is that if you fail to cancel your trial, you will be charged, and there won't be a refund.

It can be literally hours of your time depending on how many you have. You have to individually download each one spread over pages. Imagine if you have hundreds or thousands of documents. You have to download each one individually. Even once you have an active subscription they've made it so that it's extremely difficult to retrieve your scanned documents. To access your data you have to have an active subscription. The first is that they 'essentially' hold your scanned documents hostage.

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